Refund policy

Refund & Return Policy

We are committed to ensuring your satisfaction with our Wild Yam Cream. If you encounter any issues with your purchase, please refer to the following refund and return policy:

Eligibility for Refunds and Returns

  1. Damaged or Defective Products:
    If your Wild Yam Cream arrives damaged or defective, you are eligible for a replacement or a full refund. Please contact us within 14 days of delivery.

  2. Unsatisfied with the Product:
    If you are unsatisfied with the product, you may request a return or refund within 30 days of purchase. The product must be unused, sealed, and in its original packaging.

  3. Incorrect Order:
    If you receive the wrong item, we will offer a replacement or refund. Contact us within 14 days of delivery with proof of purchase and details of the issue.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of opened or partially used products unless they are defective or damaged during shipping.

Return Process

  1. Contact Us:
    Email us at customer@senotori.me with your order number and reason for the return.

  2. Provide Proof:
    Include a photo of the product and the packaging to verify eligibility for a return.

  3. Shipping the Return:
    If your return is approved, we will provide instructions for returning the product. Customers are responsible for the shipping cost for returns unless the product is defective or we sent the wrong item.

  4. Refund Processing:
    Refunds will be processed within 7–10 business days after receiving and inspecting the returned product. Refunds will be issued to the original payment method.

Important Notes

  • Refunds and replacements are only available for purchases made through our official website or authorized retailers.
  • We are not responsible for returns lost during shipping. Ensure proper packaging and tracking for your return shipment.
  • For international orders, customs fees, duties, or taxes are non-refundable.Â