SENOTORI

Refund & Return Policy

Applies to all Senotori-branded products purchased on senotori.me, Amazon.com (US), and authorized retailers.

Effective date: [Aug 28, 2026]   |   Last updated: [Aug 28, 2026]   |   Version: 2.0

1. Policy at a Glance

We stand behind every Senotori product. If a product is not right for you, we make it easy to get your money back.

2. Scope — Products and Channels Covered

2.1 Products covered

This policy applies to the full Senotori product line, including but not limited to:

• Senotori Magnesium Cream for Feet & Muscle with Eucalyptus, Arnica, MSM and White Willow Bark — 4 oz

• Magnesium Lotion for Sleep with Arnica, Lavender & Chamomile - 4Oz

• Any bundle, multi-pack, gift set, travel size or new Senotori-branded product released after the effective date above

Where a specific product carries different terms (for example a limited-edition or clearance item), those terms are stated on the product page and take precedence over this policy for that item only.

2.2 Channels covered

Why this matters: we cannot verify the storage conditions, authenticity or expiration status of units sold outside our authorized channels, and we will not support them. Keep your proof of purchase.

3. The 30-Day Satisfaction Guarantee

Magnesium topicals work differently for different people. You should not have to gamble on that, so you may return a Senotori product for a full refund of the product price within 30 days of delivery even if the seal is broken and the product has been used.

3.1 Conditions

• The request is made within 30 calendar days of the delivery date on your tracking record.

• The order was placed on senotori.me or through an authorized channel, and you can provide the order number.

• The guarantee covers one opened unit per customer. Additional units in the same order must be returned unopened and in resalable condition to be refunded.

• The guarantee applies once per customer, per product, per 12-month period. It is not intended to support repeat buy-and-refund activity.

3.2 What is refunded

The full product price you paid, including any tax charged on that product. Original outbound shipping is refunded only when the return is caused by us (see Section 5).

4. Return Eligibility by Scenario

4.1 Not eligible

• Requests made more than 30 calendar days after delivery.

• Products purchased from an unauthorized reseller, or received as a sample, promotional gift or contest prize.

• Products damaged by misuse, by storage outside the conditions on the label, or by transfer into another container.

• Products that are fully consumed beyond a reasonable trial and returned outside the satisfaction-guarantee limits in Section 3.1.

• Free items in a buy-one-get-one promotion when the paid item is not also returned.

5. Who Pays for Return Shipping

Original outbound shipping charges are refunded only where the return is caused by us. Return shipping costs you paid yourself are not refunded on change-of-mind returns.

6. How to Request a Refund or Return

For orders placed on senotori.me:

1. Email customer@senotori.me within the applicable window. Put your order number in the subject line.

2. Tell us the product name, the quantity affected, and the reason for the return.

3. Attach photos where the reason is damage, a defect, a wrong item or a missing item. Include the batch/lot code printed on the label or carton.

4. We reply within 1–2 business days with an approval and, where a physical return is required, a Return Authorization (RA) number and return instructions.

5. Ship the item back within 7 days of receiving the RA number. Write the RA number on the outside of the parcel and keep your tracking number.

6. We inspect and process the refund once the return is received, or immediately if no return is required.

Please do not send anything back before you have an RA number. Unauthorized returns cannot be matched to an order and may be refused or delayed.

Return address: [Insert US return address — issued with your RA number]

7. Refund Processing and Timing

• Refunds are issued to the original payment method. We cannot refund to a different card, account or person.

• If the original payment method is closed or expired, we will issue store credit of equal value.

• Discounts, coupons and gift-card value are refunded in the form in which they were applied. Refunds are calculated on the amount actually paid, not the list price.

• We do not charge restocking fees.

• If a returned item does not arrive, or arrives in a condition that does not match the reason given, we will contact you before making a decision.

8. Orders Placed on Amazon.com (US)

If you bought a Senotori product on Amazon, Amazon’s own returns process governs your order, and you should start there. Amazon’s process is fast and well documented, and our terms are written to be at least as favorable as it.

8.1 What to do

1. Go to Your Orders in your Amazon account and select Return or Replace Items.

2. Follow Amazon’s instructions. Amazon will tell you whether the item must be shipped back or whether a return is not required.

3. If you are not satisfied with the outcome, contact us at customer@senotori.me with your Amazon order ID and we will work with you directly.

8.2 What to expect on Amazon

• Most items can be returned within 30 days of delivery under Amazon’s standard Returns Policy.

• Health and personal care items are frequently handled with a returnless refund — Amazon refunds you and instructs you to keep or dispose of the product, because opened topicals cannot be resold for hygiene reasons.

• Amazon’s A-to-z Guarantee gives buyers an additional route to a refund if an order is not delivered as promised or arrives materially different from what was described.

• Refund timing, return labels and any Amazon-side fees are determined by Amazon, not by Senotori.

Our commitment: where Amazon’s policy is more generous than this document, Amazon’s policy applies to your Amazon order. Where you fall outside Amazon’s window but inside ours, contact us and we will honor the terms in this policy.

9. Damaged, Lost or Undelivered Shipments

9.1 Damaged on arrival

Photograph the outer box, the packing material and the product before discarding anything, and email us within 30 days of delivery. Do not use a product whose seal is broken or that is leaking.

9.2 Lost in transit

If tracking has not updated for 7 consecutive days, or the package is marked delivered but not received, contact us within 7 days of the last scan. We will open a carrier investigation and reship or refund once it concludes. Filing with the carrier is our responsibility, not yours.

9.3 Address errors and refused deliveries

If a parcel is returned to us because the address was incomplete or the delivery was refused without prior contact, we will refund the product price less the actual outbound and return shipping costs incurred.

10. Order Changes and Cancellations

• Orders can be changed or cancelled free of charge until they enter fulfillment — usually within 12 hours of being placed. Email us as soon as possible.

• Once an order has shipped it cannot be cancelled. Wait for delivery and then follow the return process in Section 6.

• Subscription orders can be paused, skipped or cancelled at any time before the next billing date, with no cancellation fee. Orders already billed and shipped follow this policy.

11. International Orders

• Duties, import taxes and customs brokerage fees are set by the destination country and are not refundable by Senotori. You may be able to reclaim them directly from your customs authority.

• Return shipping on international change-of-mind returns is the customer’s responsibility, including any export documentation required.

• Where an international return is uneconomical, we may approve a refund without requiring the product back. This is at our discretion and does not set a precedent for future orders.

12. Product Safety, Sensitivity and Adverse Reactions

Senotori products are cosmetic topicals for external use only. They are not intended to diagnose, treat, cure or prevent any disease.

• Patch-test on a small area before first full use. Magnesium chloride can cause a temporary tingling or itching sensation on dry or broken skin; this is common and is not in itself a defect.

• If you experience irritation that persists, stop use, wash the area, and contact us. We will refund you in full without requiring a return.

• If you experience a serious reaction, seek medical attention first, then report it to us with the batch code so we can trace the lot. We take every report seriously and investigate each one.

• Keep the product out of reach of children. Consult a physician before use if you are pregnant, nursing, or have a kidney condition.

13. Fair Use of This Policy

This policy is written to be generous, and we ask that it be used in good faith. We reserve the right to decline a refund, limit future orders, or close an account where we identify a pattern of repeated refund claims, returns of products purchased elsewhere, or claims that cannot be matched to a verifiable order. We will always explain our reasoning in writing before taking such a step.

14. Changes to This Policy

We may update this policy at any time. The version in effect on the date your order was placed is the version that applies to that order. Material changes will be posted on senotori.me with a revised "Last updated" date.

15. Contact Us

This policy does not limit any rights you have under applicable consumer protection law, including the laws of your state of residence.