Shipping policy

Shipping Policy

We are committed to providing you with a smooth and efficient shipping experience. Please review our shipping policy to understand the process and expectations.

Processing Time

  • Order Confirmation: Orders are processed within 1–2 business days after payment is received.
  • Shipping Timeline: Orders placed after 12 PM (local time) or on weekends/holidays will be processed the next business day.

Shipping Methods and Delivery Times

We offer the following shipping options:

  1. Standard Shipping:

    • Delivery Time: 2-5 business days
    • Cost: Free for orders over $50; otherwise, $5.99 per order.

  2. Expedited Shipping:

    • Delivery Time: 1–2 business days
    • Cost: Calculated at checkout based on your location.

  3. Overnight Shipping:

    • Delivery Time: 1 business day
    • Cost: Calculated at checkout based on your location.

Note: Delivery times are estimates and may vary based on location, carrier, and external factors (e.g., weather or customs delays).

Shipping Locations

  • We currently ship within the United States.
  • International shipping is available to select countries. Additional fees, customs duties, and taxes may apply for international orders.

Order Tracking

  • Once your order is shipped, a confirmation email with a tracking number will be sent to the email address provided at checkout.
  • You can use the tracking number to monitor your shipment’s progress.

Shipping Restrictions

  • We cannot deliver to PO Boxes or APO/FPO addresses for certain shipping methods.
  • Orders to remote or rural locations may require additional shipping time.

Lost or Damaged Shipments

  1. Lost Shipments:
    • If your order does not arrive within the estimated delivery timeframe, please contact us at customer@senotori.me for assistance.
  2. Damaged Shipments:
    • If your product arrives damaged, please email us within 7 days of receipt with photos of the damage and the packaging for resolution.

Incorrect Shipping Information

  • Please ensure that your shipping address is accurate during checkout. We are not responsible for packages shipped to incorrect addresses provided by the customer.

Questions or Assistance

For any questions or concerns about your shipment, please contact us at customer@senotori.me.